NHS Diabetes Advice Helpline for Insulin users

NHS Diabetes Advice Helpline for Insulin users

NHS England has set up a new helpline in response to the disruption to normal services caused by the COVID-19 pandemic and subsequent response. The service is for adults living with diabetes who use insulin to manage their condition and require immediate advice from a team of clinical advisors. 

Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline can provide clinical advice to help you understand how to effectively manage diabetes.

NHS Diabetes Advice supports adults living with either type of diabetes who use insulin to manage their condition, and who require clinical advice on topics such as hyperglycaemia, hypoglycaemia, sick day rules and missed injections. However, the service is not intended to replace routine care, support paediatric patients or support pregnant patients. Please continue to contact your doctor or care team about these areas. 

The helpline is accessible via Diabetes UK’s support line on 0345 123 2399. It is open Monday to Friday from 9am – 6pm.